Refund policy
Shipping Policy
International Orders:
Please Make Note: Shipping Price for all International Orders Does not Include any Custom Duty or Tax Your Country may Impose. It is the Buyers Responsibility to Ensure the Items Being Purchased can Legally be Imported - Now That's Personal is Not Reliable for Any Items Confiscated by Customs
Due to the Nature of Our Business, All Sales are Final. Please be Sure to Double Check that Your Personalized Information is Correct Prior to Submitting Your Order.
In the Event You Receive a Damaged Item, Please Inform Us within 48 Hours of Delivery. Please Email a Photo of the Damaged Item Along with a Description of the Damage to be Eligible for a Free Replacement.
n the Event You Receive an Item that Was Made in Error, Please Send a Photograph Along with a Description of the Item that was Made Incorrectly and We Will Mail You a Replacement.
Due to our High Production Rate, we do not Provide Proofs Prior to Production
Any Request to Change the Personalization After the Item has Been Created will Incur a Replacement Free.
Please Note: We Cannot be Held Accountable for USPS/UPS/FedEx Shipping Delays or Lost/Stolen Packages. The Only USPS Shipping Service Guaranteed is Express - Priority and First Class Package Timelines are Estimated, Not Guaranteed
California Residents Will be Charged State Sales Tax in the Amount of 8.25% Upon Checkout
Once Your Order is Complete You Will Receive a Confirmation Email Along with Tracking number from our Shipping Service Providers: USPS. Shipping Generally Takes 2-5 Business Days (USA Destination - International can Take up to 15 Business Days Depending on Customs). Please Make Sure Your Address is Correct. If the Package Gets Returned Due to an Incorrect Address, you Will be Responsible for the Shipping Charges to Re-ship the Package to You.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@nowthatspersonal.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@nowthatspersonal.com and send your item to: 3188 Ora Avo Terrace Vista California US 92084.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 3188 Ora Avo Terrace Vista California US 92084
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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