Order Processing/Shipping Info
SHIPPING and PROCESSING TIME: *****PLEASE READ: Current production time is approximately 2 weeks from order date to ship date. Processing times can vary during our peak holiday times.
We ship USPS. Once your order leaves our studio shipping generally takes 2-5 days to most US destinations with Standard shipping and International can take up to 3 weeks depending on **Customs
We do also offer Priority shipping( within the US) at checkout. Priority is 1-3 days within the US.
***PRIORITY Shipping does NOT speed up our processing time. It only speeds up the shipping time.
During peak Holidays your item(s) may take a few additional days to reach you due to USPS.
**INTERNATIONAL SHIPPING: Our shipping price for all international orders does not include any custom duty or tax. We do not know the custom fees for your country. It is the buyer’s responsibility to find out your shipping destination’s policies regarding Customs hold ups and fees, duty, tax or tariffs.
Shipping can take up to 3 weeks for International shipping.
*** Please make sure your shipping address is correct. If the package gets returned due to an incorrect address, you Will be Responsible for the shipping charges to reship the package to you.
****Please make sure that you leave an email, during checkout, that is valid and typed in correctly. DOUBLE CHECK IT. This is how you will be notified with any questions regarding your order and also the notification when it ships.
Occasionally there will be a glitch in the systems and photos do not come through in the order process. We need the valid email to get in touch.
PLEASE check your spam folder or junk mail for notifications from our shop. They often go there.
We do not have an in store tracking system for your order. You aren't able to track your order until it has shipped with USPS.
Proofs: We are not able to provide a proof before making the item. If you have a photo crop request or concern, please leave that note in the note section during checkout. We have a professional designer with years of experience and a great eye for detail. Please contact us at firstname.lastname@example.org if you are concerned or have a question regarding your photo or anything about your order process.
We ship via USPS and it generally takes 2-5 days to US locations but sometimes it can take longer. WE HAVE NO CONTROL what happens once the packages leave our hands and cannot guarantee that you will receive your package on or before a certain date. We will do our BEST to get it out in a timely manner and we will provide you with the tracking number. Once the order has shown delivered, by USPS, we are not responsible for lost or stolen items. Please contact USPS if you item shows delivered and it is missing. They would be your first step in finding your item.
We do not consider an item lost unless there is no update in tracking and missing for 30 days from the ship date.
- Email: USPS® Customer Service
- Call: 1-800-ASK-USPS® (1-800-275-8777)